You can email us at info@fyndi.co where our customer service team will be happy to help you with whatever you need!

Yes.

We ship from Hong Kong.

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

The prices displayed on our site are tax-free in Euro (EUR), which means you may be liable to pay for duties and once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us at info@fyndi.com

Please contact us if you have received goods that are incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Alle Rückerstattungen werden auf Ihre ursprüngliche Zahlungsmethode zurückgebucht. Wenn Sie mit Kredit- oder Debitkarte bezahlt haben, werden Rückerstattungen innerhalb von 7-10 Werktagen nach Erhalt der zurückgesendeten Ware oder der Stornierungsanfrage an das ausstellende Kreditinstitut gesendet. Bitte kontaktieren Sie das ausstellende Kreditinstitut, wenn Sie Fragen dazu haben, wann die Gutschrift auf Ihrem Konto verbucht wird. Wenn Sie noch keine Gutschrift für Ihre Rücksendung erhalten haben, gehen Sie wie folgt vor: Kontaktieren Sie die Bank/das Kreditkartenunternehmen. Es kann eine Weile dauern, bis die Rückerstattung auf Ihrem Konto verbucht wird.